Return & Refund Policy

At Bee Gold Honey, we want you to feel confident about your purchase. If you have a question or concern about your order, please contact us at support@beegold.us.

30-Day Returns

You have 30 days after receiving your order to request a return.

To qualify, products must be unopened, unused, and in their original packaging, with any original seals intact. You will also need your order number or proof of purchase.

To request a return, email support@beegold.us. If your return is approved, we will provide a prepaid return shipping label, the return address, and instructions for sending your package.

Please contact us before sending anything back. Returns sent without prior approval will not be accepted under our voluntary 30-day return policy.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If a jar arrives broken, leaking, defective, or incorrect, contact support@beegold.us as soon as possible with your order number and photos of the product and packaging.

We will review the issue and arrange an appropriate replacement or refund. Please retain the packaging when safe to do so, and do not ship damaged products back unless we ask you to.

Non-Returnable Items

For food safety reasons, we do not accept change-of-mind returns of opened or partially consumed honey or honey-and-nut products.

Sale items and gift cards are also excluded from our voluntary return policy.

These exclusions do not affect claims involving damaged, defective, or incorrect products, or any rights provided by applicable law.

Exchanges

We do not offer direct exchanges. To choose a different product, please request a return for your eligible item and place a separate order once the return is approved.

If we sent the wrong product, contact us so we can resolve the issue.

European Union Customers

If your order is delivered to the European Union and EU consumer withdrawal rights apply, you may cancel your purchase within 14 days of delivery without giving a reason, subject to applicable legal exceptions.

To exercise this right, email support@beegold.us with your order details and a clear statement that you wish to cancel. Any mandatory return and refund requirements under applicable law take precedence over our voluntary return policy.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days, unless applicable law requires a shorter timeframe. Your bank or credit card provider may need additional time to post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact support@beegold.us.

Contact

For return, replacement, or refund questions, email support@beegold.us.