Check the tracking link provided with your shipping confirmation for the latest delivery updates. If you need help locating your order, contact us with your order number.

Orders are shipped the same day, and standard delivery typically takes 5–7 days after shipment. Enjoy free shipping on orders of $60 or more. For orders under $60, shipping costs are calculated at checkout.

Tracking may not update immediately while your package is waiting for its first carrier scan or traveling between facilities. If your order is past the estimated delivery window, contact us with your order number so we can help.

Check around your delivery location and ask household members or neighbors whether they accepted the package. Confirm the shipping address on your order, then contact the carrier for delivery details. If you still can’t locate it, please contact us for help.

Please contact us with your order number and clear photos of the jar and packaging. We’ll review the issue and help you with the next steps.